Shipping and Delivery

At ATELIA, we take care to prepare each order for delivery with attention to detail. This page explains how we handle order processing, delivery arrangements, estimated timelines, and delivery-related enquiries.

Delivery arrangements may vary depending on the product, destination, and whether the order is a ready-made piece or a custom project. Any applicable delivery charges and specific arrangements will be communicated before your order is finalized.

Order Processing

Orders are reviewed and prepared after the order details and applicable payment arrangements have been confirmed.

Processing times may vary depending on product availability, order volume, and the nature of the order. Ready-made products and custom metalwork projects may require different preparation times.

For custom projects, production timelines will be discussed with the customer and confirmed before work begins. Any estimated processing or completion time is indicative and may change if project specifications are revised or circumstances arise that affect production.

If a significant delay affects your order, ATELIA will make reasonable efforts to inform you.

Delivery Areas

ATELIA arranges delivery based on the destination and the available delivery services.

Delivery availability may vary depending on the customer’s location. Please contact us before placing an order if you would like to confirm whether delivery can be arranged for your area.

For custom metalwork or larger items, delivery arrangements may need to be discussed individually, depending on the dimensions, weight, and nature of the piece.

Any applicable delivery limitations or special arrangements will be communicated before the order is confirmed.

Delivery Fees

Delivery fees may vary depending on the delivery destination, the size and weight of the order, and the delivery arrangements required.

Any applicable delivery charges will be communicated to the customer before the order is finalized.

For custom metalwork and larger items, delivery costs may be assessed individually according to the project’s specific requirements.

Estimated Delivery Times

Estimated delivery times, where provided, are indicative and may vary depending on the destination, order preparation, courier availability, and other circumstances.

Ready-made products and custom projects may have different timelines. For custom orders, the estimated production and delivery schedule will be discussed with the customer before production begins.

ATELIA will make reasonable efforts to communicate significant delays that affect an order.

Receiving Your Order

Please ensure that the delivery address, contact number, and other delivery details provided with your order are accurate and complete.

Where possible, customers should arrange for someone to receive the delivery at the agreed address and time.

If a delivery cannot be completed because the provided information is incorrect, the recipient is unavailable, or access to the delivery location is not possible, additional arrangements or charges may be necessary. Any applicable costs will be communicated to the customer.

Damages or Incorrect Items

We take care when preparing orders for delivery. However, if your order arrives damaged, defective, incomplete, or different from what was confirmed, please contact ATELIA as soon as reasonably possible.

Please include your order details and, where possible, clear photographs of the item and its packaging to help us assess the issue.

We will review the matter and communicate the appropriate next steps in accordance with our applicable policies and legal obligations.

Nothing in this section limits any rights or remedies available to customers under applicable law.

Delivery Delays and Circumstances Beyond Our Control

Although we make reasonable efforts to coordinate deliveries efficiently, delays may occur because of circumstances beyond our reasonable control, including courier disruptions, severe weather, access restrictions, or other unexpected events.

Where we become aware of a significant delay affecting your order, we will make reasonable efforts to keep you informed.

If you have concerns about a delayed delivery, please contact ATELIA through the Contact page so that we can assist you.

Custom and Large-Item Deliveries

Custom metalwork, made-to-measure pieces, and larger items may require individual delivery arrangements depending on their dimensions, weight, handling requirements, and destination.

The estimated production schedule, delivery method, applicable charges, and other relevant arrangements will be discussed with the customer before the order is finalized.

Changes to an approved custom project may affect its production schedule and estimated delivery date. Any significant changes will be communicated to the customer.

Contact Us About Delivery

For questions about delivery availability, fees, estimated timelines, or an existing order, please contact ATELIA through our Contact page.

When enquiring about an existing order, please include your order number and delivery details where relevant so that we can assist you more efficiently.